FAQ
Frequently asked questions about our business
FAQs
Yes we will receive a copy of your order at our facility and will work quickly to have it prepared upon your arrival.
Every time you visit either our medical marijuana dispensary or recreational dispensary, you’ll need to bring a valid ID (driver’s license, state-issued ID, military ID, or passport) and whatever method of payment you’re planning to use. For those visiting our medical dispensary, you’ll also need to bring your state-issued Patient or Caregiver ID card.
Coastal Healing Will be open Daily from 9am-8pm. Now welcoming both Adult Use/Recreational Use and Medical!
Yes there is plenty of parking on site. We also ask that you show up on time for the appointment you make.
We accept cash, and debit. Some bank processing fees may apply to debit and credit transactions.
We are well aware of the concern regarding the smell produced by a cannabis facility. The air filtration and HVAC systems in Coastal Healing have been designed custom for the floor plan. We will use a chilled water system as it is both the most energy efficient and provides superior odor control because it is a ductless system. Ducted systems (i.e., traditional rooftop units) are typically where odor leaks in more traditional HVAC design. The ductless chilled water system allows for the grow rooms to be completely sealed which virtually eliminates odor outside the facility.
Our cultivation spaces will be largely sealed with limited outside air infiltration to maintain precise climate parameters and minimize odor. Any external ventilation is “on demand” only and any emergency exhaust air will pass through carbon filters. Recirculating carbon filtration units will be deployed in each grow space for odor control. Our grow spaces will be built to ASHRAE standards, which means they are built airtight, like a freezer. This results in minimal odor escaping the grow spaces.
Safe Disposal:
Coastal Healing accepts returns for safe disposal of any unopened and unused products in the original packaging within 30 days of the original purchase date.
Coastal Healing cannot refund any money or form of payment that was exchanged between a retailer and a customer or issue any store credit.
Product Exchange Consideration:
Coastal Healing may consider returned products for exchange or replacement within 14 days of the original purchase date.
Coastal Healing dispensary personnel will evaluate the product(s), original contents, original packaging, as well as the receipt to consider any product replacement or exchange, at the dispensary personnel’s discretion.
Coastal Healing cannot offer patients or consumers any product exchange consideration for returns beyond the 14-day return policy.
Accessories:
All sales are final for Adult and Medical use Marijuana accessories sold at Coastal Healing dispensary. Adult and Medical use Marijuana accessories may come with a limited manufacturer’s warranty. If any Adult and Medical use Marijuana accessories with a limited manufacturer’s warranty are defective or malfunction, the patient or consumer should contact the manufacturer directly to receive repair, servicing, or exchange of warrantied products.
Coastal Healing reserves the right to refuse to issue an exchange for any item or items returned within the 14-day period. If you have further questions about our return policy, please contact us at
During the Planning Board review stage, Costal Healing conducted a full traffic study. That traffic study included the traffic generated from both a medical and adult-use facility at 248 State Rd.. The findings of that study show that the proposed medical and adult-use facility will have no significant impact on local traffic patterns. In addition, the traffic study noted that our parking capacity of 44 spaces is more than adequate to minimize any traffic related impacts on State Rd.
In order to control the traffic at our facility and avoid overcrowding of the vehicular entrance/exit and the parking areas we will offer admittance to the dispensary by appointment only. This will effectively allow us to have a dynamic environment and control traffic at our facility. With this approach we will prevent and control any potential overcrowding at our entrance/exit and in the parking areas.
Coastal healing will follow all state security guidelines (935 CMR 501.110) and have security lights placed around the perimeter of the building providing a well illuminated area at all times. There will be more than 50 closed system video cameras to monitor and record every space inside the facility and around the parking lot.
Coastal Healing will have a fully integrated physical security information management system that allows us to completely monitor all activities at the site, document any alarm conditions, and provide security operator instructions on how to proceed in the event of an alarm. Our security system will also be linked to Westport police and monitored 24/7.
We will have security guards on staff to oversee the retail area and the outside areas around the parking lot.
No. It is strictly prohibited to consume marijuana while operating a vehicle.
The CCC has published a series of reports that address this topic in great detail.
A Baseline Review and Assessment of Cannabis Use ad Public Safety
- Part 1: Operating under the Influence of Cannabis: Literature Review and Preliminary Data in Massachusetts
No. it is not legal to smoke adult-use marijuana in a public place and smoking marijuana is also prohibited in all areas where smoking tobacco is not allowed.
We will have security guards on staff patrolling the outside areas around the parking lot and have closed system video cameras to monitor and record around the parking lot.
Forms of ID we can accept include a driver’s license, state-issued ID, military ID, and passport.
If you’re visiting our medical marijuana dispensary, you’ll need your state-issued Patient or Caregiver Registration ID card and a valid government-issued ID.
Adult Use Coming Soon
If you’re visiting our recreational dispensary, you’ll need a valid 21+ government-issued ID.
We offer premium craft flower, high-quality concentrates, relaxing topicals, and tasty edibles. If you have a question about one of our products? Schedule an appointment today!
No, you cannot fly with any purchases. You may only travel within the Commonwealth of Massachusetts with your recreational and medical products. Keep in mind that packages should remain unopened and away from the driver.
If you’re a Massachusetts resident, and you have a qualifying medical condition, you may sign up for the Medical Use of Marijuana Program. For more information click here.
A Massachusetts resident 18 years of age or older who has been diagnosed by a certifying physician as having a debilitating medical condition may become a qualifying patient. Massachusetts residents under the age of 18 will only qualify under limited circumstances and with an elevated standard.
Get an appointment with your qualified health care provider. This is required in order to begin the registration process. Your provider will evaluate you to determine if you are qualified for the medical use of marijuana.
When your health care provider has issued you a certification, you can register for the Medical Use of Marijuana Program. If this is your first time registering, your provider will give you a PIN; this PIN is required for you to register in the MMJ Online System.
The following conditions have been approved by the Commonwealth to qualify for medical marijuana: Cancer, Glaucoma, HIV/AIDS, Hepatitis C, Lou Gehrig’s disease (ALS), Crohn’s disease, Parkinson’s disease, Multiple Sclerosis, and/or other debilitating conditions as determined by a patient’s certified physician in writing.
MA law allows a qualifying patient to possess up to a 60-day supply of marijuana for his or her personal medical use. The regulations define a 60-day supply as up to 10 ounces.
Yes. Massachusetts law has a “reciprocity clause” which permits patients from outside of Massachusetts to be in possession of medical marijuana while in the Commonwealth of Massachusetts. Even better, Massachusetts has legalized recreational cannabis making it possible for patients from out of state to purchase recreational products.
Yes, you need to be a registered medical marijuana patient in MA in order to make purchases in a medical dispensary.